Do you offer shipping with tracking?
Yes, we do! Orders shipping with the overnight, express, and standard methods will always have tracking available. Meanwhile, orders shipped out with the economy, no rush, or flat rate method may not have tracking available.
What if the recipient’s address was wrong?
If your recipient address was wrong, then you are held responsible. Usually, the package is sent back to the return address and we’ll contact you for an updated address.
Why is my shipping label in euros?
We normally print shipping labels in USD. But for orders fulfilled in Europe, we print the value in euros so it’s easier to go through customs checkpoints and mail sorting centers within Europe.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order.
Do you ship to all countries?
No, we don’t ship to some countries because of legal restrictions or shipping carrier limitations.
For now, we not ship orders to Crimea, Cuba, Iran, Syria and North Korea. This list may change periodically.
We ship internationally to all other countries!
Where can I find the tracking information for my orders?
All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at email@example.com
Where are returns sent?
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.
We’ll notify you via email that the package has been returned once it reaches our facility, and based on the reason for the return, we’ll decide what the next steps should be.